Flower Subscription FAQ

Have questions about your flower subscription?

Contact Velour Floral Studio via WhatsApp at +1 (561) 690-1428 or call +1 (786) 505-0903. We’re happy to help you choose the perfect flower subscription or manage your existing plan.

1. How often will I receive flowers?

Our flower subscriptions allow you to choose the delivery frequency that best suits your needs — weekly, biweekly, monthly, quarterly, or yearly.

2. How often will I be billed?

You will be billed 4 days before each scheduled delivery, based on your selected subscription frequency. This allows our florists adequate time to prepare your arrangement.

3. How do I make changes to my subscription plan?

You can request changes to your flower subscription, delivery schedule, or upcoming orders by contacting us in advance. Changes are subject to availability and confirmation by our team. To avoid charges, cancellations or skipped deliveries must be requested at least 5 days before the next scheduled delivery. Please contact us via WhatsApp or phone using the details above. Changes to your subscription must be confirmed by phone.

4. Can I pause my flower subscription?

Yes! You can pause your flower subscription by contacting us at least 5 days before your next scheduled delivery to avoid charges. Contact us via WhatsApp or phone and let us know when you would like to resume deliveries. Your pause request must be confirmed by phone.

5. How do I cancel my flower subscription?

You can cancel your flower subscription by contacting us at least 5 days before your next scheduled delivery to avoid charges. Please contact us via WhatsApp or phone. Cancellation must be confirmed by phone.

Later cancellation requests may be considered on a case-by-case basis, provided that flowers and other materials have not yet been purchased and the arrangement has not been prepared.

If payment has already been collected, any refund to the original payment method or store credit toward a future order is subject to review and agreement with our team. Refunds are not provided for deliveries already completed.

6. Where do you offer flower subscription delivery?

Velour Floral Studio offers flower subscription delivery in Miami, Miami Beach, and surrounding South Florida areas, including selected locations throughout Miami-Dade and Broward County. Delivery availability depends on the recipient’s address.

7. Do you offer flower subscriptions for offices, hotels, apartments, yachts, and golf clubs?

Yes! Our flower subscription service is ideal for private residences, luxury apartments, condominiums, offices, hotels, restaurants, yachts, golf clubs, and other hospitality or commercial spaces. Contact us to discuss your floral needs, preferred delivery schedule, and location requirements. Delivery is subject to location accessibility and any applicable property or venue regulations.

8. Can I customize my flower subscription?

We can discuss your preferred flower colors, floral styles, arrangement sizes, and seasonal preferences. Customization is subject to flower availability and your selected subscription package. Contact us via WhatsApp to discuss your preferences.

9. Can I purchase a flower subscription as a gift?

Yes! Flower subscriptions make thoughtful gifts for birthdays, anniversaries, holidays, and other special occasions. Contact us to discuss the recipient’s address, preferred arrangement style, and delivery frequency.

10. Are delivery fees included in the flower subscription price?

Delivery fees are calculated automatically at checkout based on the recipient’s address. The applicable delivery charge is displayed when you place your subscription order and also applies to recurring deliveries. Delivery fees may change if the delivery address or applicable rates change.

11. Will I receive the same flowers with every delivery?

Our flower subscriptions feature fresh seasonal arrangements. Flower varieties and colors may vary depending on seasonal availability and your selected arrangement style, allowing you to enjoy different floral designs throughout the year.