Frequently Asked Questions - FAQs

Can I order flowers online or by phone?

Yes. You can order flowers online anytime at velourfloral.com or call us at (786) 505-0903 during business hours, Monday through Sunday from 9:00 AM to 9:00 PM.

What payment methods do you accept?

Our online checkout accepts major credit and debit cards, Apple Pay, Google Pay, Link, bank account payments, and Afterpay when available. The payment options available for your order will be displayed at checkout.

Can I request specific flowers, colors, or a custom design?

Yes. Tell us your preferred flowers, colors, style, and occasion in the florist instructions at checkout. Because flowers are seasonal, specific varieties may not always be available. If an exact flower or color is important, message us on WhatsApp at (561) 690-1428 before ordering.

Can I include add-ons with my bouquet or arrangement?

Yes. Available gifts and add-ons are displayed on eligible product pages and may also appear during checkout. Selection depends on the arrangement and current availability.

How can I make my flowers last longer?

Keep flowers in a cool location away from direct sunlight, heat, drafts, and fresh fruit. For bouquets, use a clean vase, trim the stems at an angle, remove leaves below the waterline, and replace the water regularly. For arrangements in floral foam, carefully add water as needed without removing the flowers.

Why choose Velour Floral Studio for flower delivery in Miami?

Velour Floral Studio creates fresh, thoughtfully designed floral arrangements for delivery in Miami Beach, Miami, and surrounding areas. Our collection includes bouquets, roses, flower boxes, vase arrangements, custom designs, wedding and event flowers, hospitality florals, and subscriptions for birthdays, anniversaries, romantic occasions, sympathy, weddings, Valentine’s Day, Mother’s Day, Thanksgiving, Christmas, and meaningful everyday moments.

Can I add a personalized message or card to my flower order?

Yes. Enter your personalized card message at checkout, and we will write it exactly as provided. Please review names, spelling, and punctuation carefully before submitting your order.

Can I order a flower subscription in Miami?

Yes. Our flower subscriptions are available for homes, offices, hospitality spaces, and gifts. You can select a budget, delivery frequency, and preferred first delivery date on our Flower Subscriptions page.

Do you create custom flower arrangements in Miami?

Yes. We create custom bouquets, flower boxes, baskets, and vase arrangements based on your preferred colors, flowers, style, occasion, and budget. Custom designs may require additional preparation time. To discuss your idea, message us on WhatsApp at (561) 690-1428.

Do you provide flowers for hotels, restaurants, and corporate spaces?

Yes. We create one-time and recurring floral arrangements for hotel lobbies, restaurants, offices, corporate spaces, private residences, and hospitality clients. Services are customized to the location, schedule, style, and budget. Message us on WhatsApp at (561) 690-1428.

Can I change or cancel my flower order?

Message us on WhatsApp at (561) 690-1428 as soon as possible and include your order number. We will review your request, but changes and cancellations cannot be guaranteed once the flowers have been prepared or the order has been dispatched.

Do you provide floral delivery and installations for hotel lobbies, banquet halls, and event venues?

Yes. We provide floral delivery and custom floral installations for hotel lobbies, banquet halls, ballrooms, restaurants, and event venues in Miami and Miami Beach. Please share the venue, installation schedule, access requirements, measurements, preferred style, and budget. Message us on WhatsApp at (561) 690-1428 to request a consultation.

Do you create custom funeral and memorial flower arrangements?

Yes. We can create custom sympathy arrangements, standing sprays, wreaths, memorial flowers, and other funeral florals based on the service, preferred colors, style, and budget. Availability may require advance notice. Message us on WhatsApp at (561) 690-1428 to discuss the details.

Will my flower arrangement look exactly like the photo?

Every arrangement is handcrafted, and natural flowers may vary slightly in color, shape, and availability. Product photos represent the overall style, size, and color palette. When substitutions are necessary, we use similar items of equal or greater value while preserving the overall design as closely as possible.

What should I do if there is a problem with my flower arrangement?

Contact us within 12 hours of delivery and provide your order number, a description of the issue, and clear photos of the arrangement as received. For faster review, message us on WhatsApp at (561) 690-1428. Depending on the verified circumstances, we may offer a replacement, credit toward a future order, or a refund. Refunds are reviewed individually and are not guaranteed.

Do you provide wedding and event flowers in Miami?

Yes. We design wedding and event flowers in Miami, Miami Beach, and surrounding South Florida areas, including bridal flowers, centerpieces, reception flowers, and floral installations. Availability and pricing depend on the date, venue, scale, and design. Message us on WhatsApp at (561) 690-1428 to discuss your event.

What are your flower delivery hours?

We offer flower delivery daily from 9:00 AM to 9:00 PM. Available delivery dates and options are shown at checkout based on the recipient’s address and the selected arrangement.

Do you offer same-day flower delivery in Miami and Miami Beach?

Yes. We offer same-day flower delivery in Miami Beach, Miami, and select surrounding areas when availability allows. For same-day delivery, place your order by 3:00 PM Monday through Friday, 2:00 PM on Saturday, or 1:00 PM on Sunday. Final availability is confirmed at checkout.

How much does local flower delivery cost?

The exact delivery fee depends on the recipient’s address, distance, and available delivery zone. You will see the final delivery charge at checkout before placing your order.

What happens if the recipient is not available?

We will try to contact the recipient by phone. If we cannot reach them and the order can be left safely, we may leave the arrangement at the door, reception area, or with a concierge. An incorrect address, missing access information, recipient refusal, or unavailability does not qualify for a refund, replacement, or free redelivery.

Do you deliver flowers to hospitals, offices, hotels, event venues, yachts, and marinas?

Yes. We deliver floral arrangements to residences, hospitals, offices, hotels, restaurants, funeral homes, cemeteries, event venues, yachts, yacht clubs, marinas, charter boats, and other waterfront locations throughout our available Miami-area delivery zones. Please provide the complete address or marina name, recipient information, room, department, dock or slip number when applicable, and all access or security instructions at checkout. For yacht or charter boat delivery, include the vessel name, onboard contact, and departure time. Message us on WhatsApp at (561) 690-1428 before ordering.

Is there a minimum order for flower delivery?

Yes. The minimum product subtotal for delivery is $50, excluding delivery fees and applicable taxes.

What areas do you serve for flower delivery?

Velour Floral Studio provides flower delivery throughout Miami Beach, Miami, Brickell, Bal Harbour, Coral Gables, Aventura, Sunny Isles Beach, Hallandale Beach, Hollywood, Fort Lauderdale, and other available areas across Miami-Dade and Broward counties. Enter the complete recipient address at checkout to confirm availability and the delivery fee.

Can I request a specific flower delivery time?

Our standard delivery hours are 9:00 AM–9:00 PM. When available, you may select a two-hour delivery window for an additional $4. We make every effort to deliver within the selected window, but an exact arrival time is not guaranteed unless confirmed by us in advance. For delivery questions, message us on WhatsApp at (561) 690-1428.

Do you deliver flowers seven days a week?

Yes. We offer local flower delivery Monday through Sunday, subject to availability for the selected date, arrangement, and recipient address.

Do you deliver to gated communities and high-rise buildings?

Yes. We deliver flowers to gated communities, condominiums, and high-rise buildings throughout our service area. Please include the gate or building access code, unit number, recipient phone number, and any required concierge or security instructions.

Do you deliver sympathy and funeral flowers in Miami?

Yes. We deliver sympathy and funeral flowers to funeral homes, churches, cemeteries, memorial services, residences, and other approved locations throughout our available Miami-area delivery zones. Please provide the name of the deceased, service time, room or chapel, and complete delivery instructions.

What information is required for flower delivery to a hotel or condominium?

Please provide the recipient’s full name and phone number, complete address, unit or room number, building or hotel name, and instructions for the front desk, concierge, security desk, or gate. Hotel guests should be registered under the name provided with the order.

Can I change the delivery address after placing an order?

Message us on WhatsApp at (561) 690-1428 as soon as possible and include your order number and the correct address. Address changes depend on delivery availability and may require an additional fee. Changes cannot be guaranteed once the order is out for delivery.

How will I know when my flowers have been delivered?

After delivery, we send the purchaser a delivery confirmation email with a photo. When possible, we may also send the photo by WhatsApp or SMS to the sender’s phone number provided with the order. Please make sure the email address and sender’s phone number entered with the order are correct.